Hospital

Patient Support Center

About us

The Patient Support Center at Osaka Women’s and Children’s Hospital was established in August 2014 as a general counter to support patients in a variety of ways. A multidisciplinary staff team including doctors, nurses, midwives, medical social workers, psychologists, public health nurses, pharmacists, and office staff work together to ensure that patients receive the best medical care. We also collaborate with many local medical institutions, public health centers, schools, and other organizations to support patients and their families so that they can live with peace in mind in the community or at home.

We provide a wide range of services, including general consultation for patients with a focus on psychological and social support, pre-hospital visit support such as reception of patient referrals from medical institutions and report to referring institution, support at the time of admission and discharge, and post-discharge support such as home medical care and transitional care.

Support Services

The Patient Support Center provides the following services to patients and their families.

Patient’s general consultation

• Consultations about how to visit hospital
• Consultations about medical conditions
• Consultation on medical welfare system
• Psychological support for families with sick children
• Consultation regarding patient development, treatment, education, and employment
• Childcare consultation
• Obstetric consultation
• Childhood cancer consultation
• Introducing peer support and patient groups
• Responding to abuse cases

Support for hospital visit

• Accepting reservations for referred patients
• Second opinion reception
• Reporting consultations and sending returns to local medical institutions
• Collaboration with local medical institutions

Support for hospitalization

• Orientation about hospitalization
• Hearing basic patient information
• Responding to concerns and questions during hospital stay
• Medication guidance
• Survey on discharge support

Support for discharge and hospital transfer

• Coordination of discharge
• Discharge support
• Support for home medical care
• Coordination of respite hospitalization
• Liaison and coordination with health institutions, welfare institutions, medical institutions, and educational institutions
• Promoting transitional care

Public relations activities

• Holding study groups, lectures, social gatherings, etc.
• Publication of public relations magazine
• Publishing leaflets about diseases